Voya has implemented numerous security measures to safeguard the confidentiality, integrity and availability of customer information, including authentication, monitoring, auditing and encryption.

Security measures have been built into the design, implementation and day-to-day practices of our entire operating environment as a part of our continuing commitment to risk management.

We use a variety of techniques to protect our customers’ information including:

  • Implementing username and password requirements
  • Customer verification
  • Security questions
  • Strong encryption
  • Firewalls
  • Secure email
  • Timed logoff
  • Constant systems surveillance
  • Security at Voya worksites
  • Restricted access to customer data
  • Employee education

For more information, visit Our Commitment to Customer Security (opens new window) and our Privacy Notice (opens new window).