Our corporate mission is to make a secure financial future possible — one person, one family, one institution at a time. As we carry out our work to realize our mission, we do so in a way that is ethically, economically, socially and environmentally responsible. This guides us in everything we do, from our strategic direction, our product development and the way in which we deliver services to our ethics training, our engagement in the community and the benefits we offer our employees.
The heart of our vision and strategy is building a company with value — and with values. We believe that profitability and integrity are inextricably connected. Our values define us. They are our compass and filter through which we make every decision. The following are the Voya Financial corporate values:
We Have Customer Passion
We empower our customers to achieve a secure financial future. We provide the best customer service, providing objective advice, listening to our customers and responding with a sense of urgency.
We Do the Right Thing
It’s simple: We tell the truth. We uphold both the letter and the spirit of the law. We treat everyone with respect. And we say what we mean and mean what we say.
We Are the We
We are one team, accountable — individually and collectively. We act as owners, creating value through profitable growth.
We Have a Winning Spirit
We operate with an optimistic attitude. We are agile and adapt to meet our stakeholders’ needs. We are focused, and we never settle.
We take care of our people. We positively impact our communities and our planet. We make products and services that add value to people’s lives. We are inclusive and incorporate diverse perspectives in all that we do.
Building a Voya culture of values starts at the top – with our CEO Rod Martin. Read about Voya’s commitment in Ethisphere’s The World’s Most Ethical Companies Executive Briefing as Rod explains the crucial interplay between values, building trust with stakeholders, and fostering a culture of integrity.