In our 2019/2020 Impact Report, we detail the following five key challenges and highlights the financial industry faces and the ways in which we are addressing them. Visit our report microsite to view and download the full report (includes the GRI) and the Executive Summary.

Challenge: Diversity & Inclusion

Challenge: COVID-19 Response

Challenge: Teacher Representation

Challenge: Climate Change

Highlight: Advancing Disability & Special Needs Inclusion

Empowering our People: Diversity & Inclusion

The U.S. population is more diverse now than ever in its history. Within financial services, women are underrepresented at senior levels and Blacks and Latinx are underrepresented at all levels. We have made progress diversifying our workforce and are working to amplify our efforts, particularly increasing racial/ ethnic representation. Continue reading more about Empowering our People on Page 7 in the 2019/2020 Impact Report (download PDF).

Serving our Clients: COVID-19 Response

Everyday life changed for Americans in the wake of the COVID-19 pandemic. Concerns about health, safety, employment, personal finances and caregiving responsibilities soared. Employers found themselves addressing a surge of questions coming from their employees who were increasingly turning to them to provide greater support and guidance. Continue reading more about Serving our Clients on Page 8 in the 2019/2020 Impact Report (download PDF).

Investing in Communities: Teacher Representation

The lack of diverse teachers in public primary and secondary schools in the United States has effects on student achievement and experience in the classroom. While the Department of Education (opens new window) (DOE) is dedicated to increasing the diversity of educators, the demographics of educators have only improved slightly over the past decade. Teachers are predominantly White (79%) and female (76%). Continue reading more about Investing in Communities on Page 9 in the 2019/2020 Impact Report (download PDF).

Protecting the Environment: Climate Challenge

According to the U.S. Environmental Protection Agency, “greenhouse gases from human activities are the most significant driver of observed climate change since the mid-20th century.” Greenhouse gases or emissions include carbon dioxide (CO2), nitrous oxide, methane and others. Commonly observed climate change indicators (opens new window) include rising global temperatures, sea levels and surface heat; shifting snow and rainfall patterns; and increasing extreme climate events (e.g., heat waves, floods, drought). Continue reading more about Protecting the Environment on Page 10 in the 2019/2020 Impact Report (download PDF).

Advancing Disability & Special Needs Inclusion

The Department of Labor defines disability as a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. One of four U.S. adults – an estimated 61.4 million people – reported having a disability in 2019. And one in five individuals in America are caregivers to those with a disability or a special need. Continue reading more about Advancing Disability & Special Needs Inclusion on Page 10 in the 2019/2020 Impact Report (download PDF).

In our 2018/2019 Impact Report, we detail the following four key dilemmas the financial industry faces and the ways in which we are addressing them. Please view our reporting page to download the full report (includes the GRI) and the Executive Summary.

Dilemma: ESG Investing

Dilemma: Cybersecurity

Dilemma: Financial Wellness

Dilemma: Diversity & Inclusion

To review the two key dilemmas we face in the financial services industry and the ways in which we are addressing them. Please view our 2017/18 Corporate Responsibility Annual Report (download PDF).

Dilemma: How can we overcome the diversity and inclusion challenge?

Dilemma: How do we address the dip in the personal savings rate in America?