Corporate responsibility is a business imperative woven throughout our enterprise. We regard corporate responsibility as an investment in society and in the success of our company. In 2016, we conducted a materiality assessment to refine our approach, to further integrate CR into our business strategy and to have an even greater impact in our communities. The analysis resulted in our new pillars: Empowering our People, Serving Our Clients, Investing in Communities and Protecting the Environment and a direction to focus our efforts. As part of the plan, we established commitments, on which we will base our achievements.

Detailed below are the 2020 commitments, issued in our 2015 Corporate Responsibility Annual Report, and the progress as reported in our 2017/2018 Corporate Responsibility Annual Report. We will measure successful CR performance by our ability to meet and exceed these goals by the year 2020 and will continue to report on our progress and insights annually.

Empowering Our People¹
2020 Commitments and 2018/19 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment 2018-19 Progress
Company Mission and Values Fully implement the Voya Environmental, Social and Governance Risk Policy. As reported in our 2016/2017 CR Annual Report, this commitment is complete.
Training and Development Maintain a healthy organization through a high-performance culture that’s continuously improving and focused on doing the right things, the right way.  As reported in our 2017/2018 CR Annual Report, this commitment is complete.
Training and Development Work toward all employees receiving a meaningful performance review process that measures and rewards both what employees accomplish (measurable objectives) and how those objectives are accomplished (leadership behaviors).  As reported in our 2017/2018 CR Annual Report, this commitment is complete.
Training and Development Develop tools and resources to increase the retirement readiness of Voya Financial employees. As reported in our 2017/2018 CR Annual Report, this commitment is complete.
Diversity & Inclusion Review Diversity and Inclusion (DandI) strategy and plans quarterly with CR/DandI Executive Council. Complete. Quarterly reviews conducted since 1Q 2018.
Diversity & Inclusion Develop and implement function- and business-specific DandI plans (Executive Committee level) designed to increase diverse representation. In process. Implementation in 2019/2020.
Diversity & Inclusion Re-launch DandI Employee Resource Groups (ERGs) with the best-in-class goal of 30 percent of the employees registered as members of at least one ERG. In process. ERGs were relaunched in October 2017. Membership increased from 4% in January 2018 to 22% in December 2018.
Diversity & Inclusion Establish partnerships with nonprofit and industry associations dedicated to identifying diverse candidates. As reported in our 2017/2018 CR Annual Report, this commitment is complete. 
Diversity & Inclusion Ensure that a diverse slate of candidates is presented for all open positions. In process. Implementation planned in 2019/2020.
Diversity & Inclusion Conduct Unconscious Bias employee training. Complete. In-person training for senior leaders initiated in 2018. First two levels of organization to be completed by the end of 2020.

 

Serving Our Clients²
2020 Commitments and 2018/19 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment 2018-19 Progress
Ethical Practices and Principles Maintain training of all employees on Code of Business Conduct and Ethics policy. As reported in our 2017/2018 CR Annual Report, this commitment is complete.
Ethical Practices and Principles Provide clients and customers with easy-to-use information and tools across our digital properties to improve their retirement readiness and our disclosure on products and services that is transparent and easy to understand.3. In 2018, we rolled out our new Financial Wellness experience to our Retirement plan participants. Early results of this free guided education experience are encouraging. We have found that 88% of participants of Financial Wellness experience launched in 2018 completed initial questionnaire. 90% of participants surveyed in 2019 have taken action or plan to take action based on experience.
Responsible/Sustainable Products and Services Complete Continuous Improvement training and implementation for the remaining identified functions and business lines. As reported in our 2017/2018 CR Annual Report, this commitment is complete.
Stakeholder Engagement Develop and implement a formal process for engaging key stakeholders on corporate responsibility issues. In process. Engagement to begin in 2019/2020.

 

Investing in Communities
2020 Commitments and 2018/19 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment 2018-2019 Progress
Grants and Charitable Sponsorships Redefine philanthropy goals and measure impacts through defined metrics. Complete. Aggregated numbers include demographics, reach, and the impact of programming in STEM education and financial literacy available here.

 

Protecting the Environment
2020 Commitments and 2018/19 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment 2018-2019 Progress
Operational Efficiency Develop and communicate science-based energy, waste, recycling and/or water commitments. In process. Science-based commitment(s) to be disclosed by the end of 2020.
Operational Efficiency Decrease paper consumption by 30 percent across the company. As reported in our 2016/2017 CR Annual Report, this commitment is complete.
Employee Engagement and Awareness Increase customers' awareness of ways to engage with Voya in an environmentally responsible manner through paperless statement programs. In process. In June 2019, we launched a digital engagement campaign aimed at driving 100% of participants to engage online including registering for e-delivery.
Green Supply Chain Programs Develop and implement a code of conduct for suppliers. As reported in our 2016/2017 CR Annual Report, this commitment is complete.
Green Supply Chain Programs Educate suppliers about Voya's Environmental Procurement Policy and assess key suppliers on environmental performance. In process. Implementation planned by end of 2020.
Green Supply Chain Programs Reinforce and fully roll out sustainable print criteria policy (include requirements to use soy-based inks, FSC certified paper and 30 percent post-consumer paper). In process. Implementation planned by end of 2020.
Sustainability Industry Leadership Disclose the full scope of relevant greenhouse gas (GHG) data through CDP. As reported in our 2016/2017 CR Annual Report, this commitment is complete.

 

Governance
2020 Commitments and 2018/19 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment 2018-2019 Progress
Industry Leadership Align reporting of CR performance with internationally accepted standards. Completed in 2017 by reporting against the Global Reporting Initiative Standards. At this time this is the reporting standard we are using. 
Industry Leadership Become signatories to initiatives in areas such as human rights as well as environment, social and governance (ESG) considerations in investing and other areas as appropriate to our business. Complete. Joined FSB Task Force on Climate-related Financial Disclosures (TCFD) in 2018.
Industry Leadership Expand the Voya Financial Board of Directors' (via the Nominating and Governance Committee) awareness and engagement in corporate responsibility. Complete. Annual formal review of the CR report and strategy since 2017. Formal review of D&I strategy since 2018.
Industry Standards Externally assure through third-party verification relevant areas of corporate responsibility annual reports. Complete. Environmental data externally assured since 2017. Determination made to have internal audit review additional data in the annual report.
Industry Standards Issue a human and workplace rights statement and communicate it internally and externally. As reported in our 2016/2017 CR Annual Report, this commitment is complete.
Item List: 

1 The Diversity & Inclusion commitment reported in our 2016/2017 CR Annual Report was revised and expanded into six separate commitments.

2 Commitments 2 and 3 reported in the 2016/2017 CR Annual Report were combined to eliminate overlap and reported as such in the 2017/2018 CR Annual Report.

3 This commitment was revised to include a broader view of our digital transformation work beyond the Connect2 project.