Corporate responsibility is a business imperative woven throughout our enterprise. We regard corporate responsibility as an investment in society and in the success of our company. In 2016, we conducted a materiality assessment to refine our approach, to further integrate CR into our business strategy and to have an even greater impact in our communities. The analysis resulted in our new pillars: Empowering our People, Serving Our Clients, Investing in Communities and Protecting the Environment and a direction to focus our efforts. As part of the plan, we established commitments, on which we will base our achievements.

Detailed below are the 2020 commitments, issued in our 2015 Corporate Responsibility Annual Report, and the progress as reported in our 2019/2020 Impact Report. We will measure successful CR performance by our ability to meet and exceed these goals by the year 2020 and will continue to report on our progress and insights annually.

Empowering Our People¹
2020 Commitments and 2019/20 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment Status
Company Mission and Values Fully implement the Voya Environmental, Social and Governance Risk Policy. Complete.  See 2016/2017 CR Annual Report. (PDF).
Training and Development Maintain a healthy organization through a high-performance culture that’s continuously improving and focused on doing the right things, the right way.  Complete.  See 2017/2018 CR Annual Report (PDF).
Training and Development Work toward all employees receiving a meaningful performance review process that measures and rewards both what employees accomplish (measurable objectives) and how those objectives are accomplished (leadership behaviors).  Complete.  See 2017/2018 CR Annual Report (PDF).
Training and Development Develop tools and resources to increase the retirement readiness of Voya Financial employees. Complete.  See 2017/2018 CR Annual Report (PDF).
Diversity & Inclusion Review Diversity and Inclusion (DandI) strategy and plans quarterly with CR/DandI Executive Council. Complete.  See 2018/2019 Impact Report (PDF).
Diversity & Inclusion Develop and implement function- and business-specific DandI plans (Executive Committee level) designed to increase diverse representation. Complete. Development in 2Q 2020 and implementation by year end.
Diversity & Inclusion Re-launch DandI Employee Resource Groups (ERGs) with the best-in-class goal of 30 percent of the employees registered as members of at least one ERG. Complete. Relaunched in Jan. 2018 with 4% employee participation, as compared to 26% in Dec. 2019. Ongoing effort to reach/maintain 30%.
Diversity & Inclusion Establish partnerships with nonprofit and industry associations dedicated to identifying diverse candidates.

Complete.  See 2017/2018 CR Annual Report (PDF).

Diversity & Inclusion Ensure that a diverse slate of candidates is presented for all open positions. Complete.  Implemented in 2020.
Diversity & Inclusion Conduct Unconscious Bias employee training. Complete.  See 2018/2019 Impact Report (PDF).

 

Serving Our Clients²
2020 Commitments and 2019/20 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment Status
Ethical Practices and Principles Maintain training of all employees on Code of Business Conduct and Ethics policy. Complete.  See 2017/2018 CR Annual Report (PDF).
Ethical Practices and Principles Provide clients and customers with easy-to-use information and tools across our digital properties to improve their retirement readiness and our disclosure on products and services that is transparent and easy to understand.3. Complete.  See 2018/2019 Impact Report (PDF).
Responsible/Sustainable Products and Services Complete Continuous Improvement training and implementation for the remaining identified functions and business lines. Complete.  See 2017/2018 CR Annual Report (PDF).
Stakeholder Engagement Develop and implement a formal process for engaging key stakeholders on corporate responsibility issues. In process. Completion by the end of 2020.

 

Investing in Communities
2020 Commitments and 2019/20 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment Status
Grants and Charitable Sponsorships Redefine philanthropy goals and measure impacts through defined metrics. Complete.  See 2018/2019 Impact Report (PDF).

 

Protecting the Environment
2020 Commitments and 2019/20 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment Status
Operational Efficiency Develop and communicate science-based energy, waste, recycling and/or water commitments. Commitment closed. Other initiatives prioritized due to changes in materiality.
Operational Efficiency Decrease paper consumption by 30 percent across the company. Complete.  See 2016/2017 CR Annual Report (PDF).
Employee Engagement and Awareness Increase customers' awareness of ways to engage with Voya in an environmentally responsible manner through paperless statement programs. Complete.  Paper reduced by 88%.
Green Supply Chain Programs Develop and implement a code of conduct for suppliers. Complete.  See 2016/2017 CR Annual Report (PDF).
Green Supply Chain Programs Educate suppliers about Voya's Environmental Procurement Policy and assess key suppliers on environmental performance. Commitment closed. Other initiatives prioritized due to changes in materiality.
Green Supply Chain Programs Reinforce and fully roll out sustainable print criteria policy (include requirements to use soy-based inks, FSC certified paper and 30 percent post-consumer paper). Commitment closed. Other initiatives prioritized due to changes in materiality.
Sustainability Industry Leadership Disclose the full scope of relevant greenhouse gas (GHG) data through CDP. Complete.  See 2016/2017 CR Annual Report (PDF).

 

Governance
2020 Commitments and 2019/20 Progress
Learn more about our commitments and progress
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CR Subpillar ESG Commitment 2018-2019 Progress
Industry Leadership Align reporting of CR performance with internationally accepted standards.

Complete.  See 2018/2019 Impact Report (PDF).

Industry Leadership Become signatories to initiatives in areas such as human rights as well as environment, social and governance (ESG) considerations in investing and other areas as appropriate to our business.

Complete.  See 2018/2019 Impact Report (PDF).

Industry Leadership Expand the Voya Financial Board of Directors' (via the Nominating and Governance Committee) awareness and engagement in corporate responsibility.

Complete.  See 2018/2019 Impact Report (PDF).

Industry Standards Externally assure through third-party verification relevant areas of corporate responsibility annual reports.

Complete.  See 2018/2019 Impact Report (PDF).

Industry Standards Issue a human and workplace rights statement and communicate it internally and externally. Complete.  See 2016/2017 CR Annual Report (PDF).
Item List: 

1 The Diversity & Inclusion commitment reported in our 2016/2017 CR Annual Report was revised and expanded into six separate commitments.

2 Commitments 2 and 3 reported in the 2016/2017 CR Annual Report were combined to eliminate overlap and reported as such in the 2017/2018 CR Annual Report.

3 This commitment was revised to include a broader view of our digital transformation work beyond the Connect2 project.