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With a clear mission to make a secure financial future possible — one person, one family, one institution at a time — Voya’s vision is to be America’s Retirement Company®. We are equally committed to conducting business in a way that is ethically, economically, socially and environmentally responsible.

Corporate Responsibility Pillars

Our commitment to our corporate responsibility mission is integral to our business. Corporate responsibility for us is encapsulated by our four pillars:

  • Empowering Our People
  • Serving Our Clients
  • Investing in Communities
  • Protecting the Environment

CR Pillars

Empowering our People - At Voya, we are a different kind of company because of our people and our culture. Our culture is to focus not just on the goals we accomplish, but how we accomplish those goals through our employees. We realize that our business success is a function of both the “what” and the “how” of our performance.

As a company with a mission is to help all Americans retire better, our success lies in earning the trust of our clients each and every day. That is why Voya empowers our people with targeted training, fosters a performance-driven, diverse culture and is committed to living our values.

Serving our Clients - The manner in which we support and service our customers is paramount. We consider it our core responsibility as a financial services firm to behave ethically, to protect customer information with the highest integrity and to impart our expert, financial knowledge in a way that is easily digestible and serves our customers and clients efficiently and transparently.

Investing in Communities - Because we help Americans plan, invest and protect their savings, we have a unique vantage point into Americans’ financial habits and financial literacy needs. We, therefore, support programs with well-defined metrics and measurable outcomes that all work toward the same goal – to help create financially resilient youth.

We believe it’s our responsibility to help create a financially literate workforce to maintain America’s competitiveness as a nation and increase interest in financial services careers.

Voya Foundation supports our community investment work through grants and employee matching gifts programs. We also positively impact the community through charitable sponsorships, employee volunteerism and executive board placement programs.

Protecting the Environment - Business relies on natural resources to operate — from the energy and water needed to run our buildings, to the minerals used in the manufacture of our computers.

The sustainability of our business is linked to the planet’s sustainability and it is why we focus on decreasing our ecological impact. Our Environmental sustainability programs include our efforts to increase our operational efficiency (through reductions in energy, waste, paper, travel and water), engage employees through awareness and eco-friendly efforts and greening the supply chain.

Precautionary Principle

We approach CR by integrating responsible and sustainable thinking throughout the enterprise. This includes considering social and environmental factors in areas of the business such as risk management (e.g., Environmental, Social and Governance Risk Policy), procurement (e.g., Environmental Procurement Policy), corporate real estate (e.g., carbon reduction efforts and initiatives such as electric car chargers in office parking lots), product development (e.g., Environmental, Social and Governance  Statement) and service delivery (e.g., Voya Cares™, our financial inclusion initiative to serve people with special needs and their caregivers).

Our CR integration strategy is guided by a combination of the following: