Heather Lavallee is president of Tax-Exempt Markets for Voya Financial. As an integral part of the company’s Retirement operations, the Tax-Exempt Markets business is focused on guiding Americans to greater retirement readiness through employer-sponsored savings plans in the healthcare, education, government and nonprofit sectors.
In her role, Lavallee is responsible for all aspects of the Tax-Exempt Markets business, including product, distribution, financial management, strategy and operational performance. She is a part of the Retirement executive leadership team, as well as a member of the company’s Operating Committee, helping to drive overall business strategy and key corporate-wide initiatives. Lavallee also leads Voya Cares, a program that shines a light on the issues that people living with special needs and disabilities and their families face.
Lavallee has more 20 years of experience in the financial services industry and is a collaborative leader who excels in building high-performing businesses. Most recently, she served as the president of Employee Benefits at Voya Financial, where she oversaw all aspects the group and voluntary insurance business — including strategy, product development, underwriting, actuarial, distribution and marketing. As a result of her leadership, Lavallee was responsible for record growth in Employee Benefits and had accountability for key projects to expand innovation in distribution, service and technology. She also managed a number of efforts to strengthen the bridge between Voya’s Employee Benefits and Retirement businesses to support a unified customer experience.
Before joining the company, Lavallee worked at Mutual of Omaha as a regional vice president of the Group Insurance Division for their Western Region, and at Sun Life New York Insurance and Annuity Company, where she was responsible for marketing group life, short-term and long-term disability, and medical stop-loss insurance through insurance brokers and third-party administrators.
Lavallee’s achievements have been recognized through her receipt of a 2012 Women in Insurance Leadership award by Insurance Networking News. In addition, she serves on the board of the National Down Syndrome Society.
Lavallee holds a bachelor’s degree in psychology from Colby College and a Master of Business Administration from Pepperdine University’s Graziadio School of Business.