Carolyn M. Johnson is chief executive officer of Annuities and Individual Life for Voya Financial, Inc. (NYSE: VOYA), which helps Americans plan, invest and protect their savings — to get ready to retire better. Serving the financial needs of approximately 14.7 million individual and institutional customers in the United States, Voya is a Fortune 500 company that had $8.6 billion in revenue in 2017. The company had $541 billion in total assets under management and administration as of March 31, 2018.
In this role, Johnson is responsible for Voya’s Annuities and Individual Life segments. Johnson is focused on more closely aligning the strengths of both segments, and providing a holistic customer experience through complementary product offerings. Johnson also serves on Voya’s Executive Committee.
Prior to this role, Johnson was president of Voya’s Annuities business, a role that she held since she joined the company in April 2014. As president of Annuities, Johnson was responsible for all aspects of the business including product, distribution, financial management and operational performance.
With more than 25 years in financial services, Johnson brings a deep knowledge of the industry and significant leadership experience managing high-performing businesses across various markets. In addition to her oversight of Annuities, Johnson also previously managed the Tax-Exempt Markets business for Voya, which provides employer-sponsored retirement plans to state and local governments, K-12 public school systems, universities, colleges and private schools, as well as healthcare and nonprofit institutions. In this role, she accelerated growth, generating record deposits and securing the largest plan sale in this market for Voya.
Prior to joining the company, Johnson served as executive vice president and chief operating officer of Protective Life Corporation, where she led the life insurance and annuities businesses, as well as the marketing, operations and information technology functions. Previously, Johnson held leadership roles in business, operations and marketing with Bankers Life & Casualty Co. and several Transamerica/AEGON subsidiaries, including Western Reserve Life Assurance Co. of Ohio, Transamerica Occidental Life, Idex Investor Services, Inc., and Aegon Alliances, Inc.
Johnson is the 2018 Chair of the LIMRA LOMA Secure Retirement Institute board, and previously served as the Vice Chair in 2017. She also serves on the board of Insured Retirement Institute and American Council of Life Insurers’ CEO Steering Committee on Consumer Issues. Additionally, she is the Vice Chair for the Financial Literacy Committee of the Secure Retirement Institute.
Johnson earned her Bachelor of Science in business administration from California State University, Los Angeles, and has also studied executive-level finance at Harvard Business School. She holds FINRA Series 6 and 63 licenses.